What We Collect
When you contact us through our website contact form, by phone, or by email, we may collect your name, email address, phone number, the type of service you're interested in, and any message you include. We only collect the information you voluntarily provide to us.
How We Use Your Information
We use the information you provide solely to respond to your enquiries, provide estimates, schedule and deliver our cleaning services, and communicate with you about your service. We do not use your personal information for any other purpose.
Sharing Your Information
We do not sell, rent, or trade your personal information to any third party. Your information may be shared only with service providers who help us operate our website and email systems (such as web hosting and email delivery providers), and only to the extent necessary for those services to function.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected — typically for the duration of our business relationship and a reasonable period afterward for record-keeping. When information is no longer needed, we securely delete or anonymise it.
How We Protect Your Information
We take reasonable safeguards to protect your personal information from unauthorised access, use, or disclosure. These measures include secure hosting, encrypted connections (HTTPS), and limiting access to personal information to only those who need it to provide our services.
Your Rights
Under British Columbia's Personal Information Protection Act (PIPA), you have the right to request access to, correction of, or deletion of your personal information held by us. To make a request, please contact us at:
- Email: info@kylakleaning.com
- Phone: 250-891-5952
- Mail: 4023 Hopesmore Drive, Victoria, BC V8N 5S8
Last updated: September 2026